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Customer Service

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Hair Products Online, UK

Shipping & Returns

SHIPPING POLICY

We aim to ship your parcel within 1-2 buisness days and you should receive your parcel within 3-5 buisness working days.  Please take this into consideration for public holidays such as bank holidays and Christmas. Parcels will be sent via Royal Mail 1st class standard delivery at a flat rate of £3.50. 

If you require express delivery, please contact our sales team once your order has been processed on info@cocobolton.com

Return & Exchange Policy

Exchanges/refunds will be granted up to 14 days from the date that the product was received. Please make sure you carefully review your order before finalising your purchase.

Please be aware that returns must be sent back to us within 14 days of submitting the returns request (info@cocobolton.com)

Items must be returned in all original packaging and in ‘as new’ condition. Please make sure to include your proof of purchase receipt within the package so we can determine whom the return belongs to. Any items you wish to return are your responsibility until they reach our warehouse. We would suggest using a delivery service that insures you for the value of the item(s) and obtaining proof of postage. At this stage, we are unable to cover return shipping costs.

If you need any assistance you can get in touch via email: info@cocobolton.com

RETURNS ADDRESS

Coco Hair Design

88 Bradshaw Brow

Bolton

BL2 3DD